Delivery and Shipping of your Purchase.

It's important to me that you are happy with your purchase. If you have any questions, please contact me prior to purchasing at info@sueharrisonart.com. Great care has been taken to show the artwork as accurately as possible regarding size and colour. The image you see on your device, may be different due to slight variation between browsers, devices, and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and is not a valid reason for return.

Purchasing

Payments through this site are taken through Stripe in British Pounds Sterling. We do not store any of your credit/debit card details.

Payment by bank transfer

You have the option to pay by bank transfer which many customers prefer.  The details of how to pay by direct bank transfer will appear at checkout. Please pay immediately as the artwork will be marked as sold and unavailable to others.

Shipping

Please be aware that I am currently offering shipping to UK, EU, USA, Canada and Australia only. Overseas shipments (outside of the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.

I have placed my order, how soon will I receive my painting?

All medium and large, paintings will be packed and shipped within 6 working days, small works within 4 working days. Your painting will be sent by Royal Mail, Parcel Force or courier depending upon size weight and destination. If you need delivery by a specific date, please contact me first to make sure we can achieve your required date. Please be aware that I cannot be held responsible for the postal service timings. 

How is my payment handled?

Shipping cost is added at checkout based on the size and weight of the work and your location. I am currently offering free shipping in the UK only. Shipping costs charged to you contribute towards packing supplies, labour and transit fees and insurance.

Returns - UK Only

What if it arrives and I don’t like it?

We want you to be fully happy with your new artwork so we offer a Buy-Back agreement.

If a piece is not as you expect, you have 7 days to contact us by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service by which it was sent to you. Once a piece has been safely returned, I will refund your payment within 14 days. Refund is for the cost of the art only and does not include the cost of shipping or Paypal or stripe fees.

What if my piece arrives damaged?

All artwork is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact us within 7 days and attach a photograph(s).

What about overseas returns?

At this time, we are unable to offer a refund or return on any products sent outside of the UK.